Return and Refund Policy

At Ashton Lenses, customer satisfaction is our top priority. This Refund/Return Policy outlines our guidelines for refunds, exchanges, warranties, and returns.

1. Refunds and Returns

  • Eligibility for Returns:
    You may request a return or refund if the product is found to be defective, damaged during delivery, or not as described.
  • Timeframe:
    All return or refund requests must be made within 3 days of receiving the product.
  • Conditions for Return:
    • The product must be unused and in its original packaging.
    • Proof of purchase, such as an invoice or receipt, must be provided.

2. Exchanges

  • Products that are eligible for returns may also be exchanged for the same or equivalent item if stock is available.

3. Warranty Policy

  • Any warranty offered on products will be clearly stated at the time of purchase.
  • Warranty claims must be made in accordance with the specific terms provided for the product.

4. Non-Refundable Situations

Refunds or exchanges will not be accepted in the following cases:

  • Items damaged due to misuse or mishandling by the customer.
  • Requests made after the 3-day return window.
  • Products without original packaging or proof of purchase.

5. Refund Method

  • Since we only offer Cash on Delivery (COD) as a payment method, any approved refunds will be processed as cash reimbursements at the time of product collection.

6. How to Initiate a Return or Refund

  • To initiate a return, refund, or exchange, please contact our customer service team at:
  • Provide your order details and the reason for the return. Our team will guide you through the process.

7. Product Inspection

  • Returned products will be inspected upon receipt to verify eligibility for refund or exchange.

Thank you for choosing Ashton Lenses. We are committed to providing you with quality products and exceptional service.